Terms of Service
Last updated July 26, 2026
These terms govern use of DealerTimeClock by a dealership and the people it authorises. They are between us and the dealership.
If you are an employee clocking in and out: these are your employer's terms with us, not an agreement you are being asked to accept. What matters to you is the Privacy Policy.
1. This agreement, and what overrides it
"We" and "us" mean DealerTimeClock. "You" and "the Customer" mean the dealership or dealer group that has been given access. Using the service means accepting these terms.
A signed agreement between us takes precedence over this page wherever the two differ. Pricing, contract length, service levels and notice periods are set there. This page states what applies to every customer.
2. The service
DealerTimeClock is hosted software for recording hours worked and managing related workforce matters — overtime, leave accrual, holiday pay, time-off and timecard change requests — with a web application and an optional mobile app. It is provided as a service; no software is sold or licensed for you to run yourself.
We may add, change or remove features. If we remove something you rely on, we will give reasonable notice.
3. Accounts and access
- You decide who gets an account and at what level, and you are responsible for keeping that list current — including removing people who leave.
- Accounts are for named individuals. Sharing a login defeats the audit trail, which is the part of this system that answers "who changed this record".
- You are responsible for what happens under your accounts. Tell us promptly if you believe one has been compromised.
- Administrator accounts must use two-factor authentication. This is not optional and is enforced by the software.
4. What you are responsible for
The software records and calculates. It does not decide whether you are complying with the law. Wage, hour, break and record-keeping obligations are yours, and they vary by state and change over time.
- Accuracy. Configuring pay periods, overtime thresholds, accrual rates, holiday rules and departments correctly, and checking that what the system produces matches what you intend to pay.
- Your own compliance. Including telling your employees that their time and, where enabled, their location at a punch is being recorded, and obtaining any consent the law where you operate requires.
- Your data. Ensuring you may lawfully put into the system the information you put into it.
- Your records. Retaining what the law requires you to retain. We keep backups to run the service, and they are not a substitute for your own record-keeping obligations.
5. Acceptable use
You agree not to:
- attempt to reach another customer's data, or probe or test the security of the service without our written permission;
- resell, sublicense or provide the service to anyone outside your own organisation;
- use it to break the law, or to monitor employees in ways the law where you operate does not allow;
- interfere with the service's operation or its availability to others.
6. Who owns what
Your data stays yours. Time records, employee records and everything else you put in belong to you. You grant us only the permission needed to host, process, back up and display it in order to run the service for you.
The software stays ours. These terms grant you the right to use it, not any ownership of it.
7. Privacy
We handle personal information in the system on your instruction and on your behalf. How that works, and the division of responsibility between you and us, is set out in the Privacy Policy, which forms part of these terms.
8. Availability and support
We aim to keep the service available continuously, and to schedule maintenance outside normal business hours where we can. We do not promise uninterrupted availability on this page — where a specific uptime commitment exists it is in your signed agreement.
Support is provided by email. To diagnose a problem we may need to access your data; we do so only as far as needed, and such access is recorded in the audit trail.
9. Fees
Fees, billing period and payment terms are those in your signed agreement. Fees are payable whether or not the service is used. We may suspend access for accounts significantly overdue, after telling you first — suspension makes the service unavailable but does not delete your data.
10. Confidentiality
Each of us may learn confidential information about the other. Both of us agree to protect it and to use it only for the purpose of this agreement. Your employee data is treated as your confidential information.
11. Disclaimers
The service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that use of the service makes you compliant with any wage, hour or employment law. It is a tool for keeping records; the obligations remain yours, and it is not legal advice.
12. Limitation of liability
To the extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, and our total liability arising out of this agreement is limited to the fees you paid in the twelve months before the claim.
Nothing here limits liability that cannot lawfully be limited.
13. Term, termination and getting your data back
- Either of us may terminate as set out in the signed agreement, or on reasonable written notice if there is none.
- We may suspend or terminate immediately for a serious breach of section 5.
- On termination you may request an export of your data, and we will provide it in a usable format within a reasonable period.
- After that period we delete your data. Say so before you leave if you need it kept longer.
14. Changes to these terms
We may update these terms. The date at the top changes when we do, and we will tell you about material changes. Continuing to use the service afterwards means the updated terms apply. If you object to a material change, you may terminate under section 13.
15. Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and the courts of California have exclusive jurisdiction.